Writing · speech-analytics

A retrospective on our LLM mentor for sales managers – a 2023–2024 project. Picking the prompt through failures, designing a pilot without a 'Big Brother' effect, an A/B test that went the wrong way, and a three-step prompt chain instead of one. This is the first article in the series – an overview: the journey, the failures, and the five takeaways I've been carrying into every LLM product since.